Payment and Shipping

  • Payment Information and Security

    La Perla's official currency is the Euro. UK customers can purchase in GBP through the UK site.
    Swiss customers can purchase in CHF through the Swiss site.
    For non-Euro countries the exchange rate is set by your individual credit card partner.
    The purchases can be made online with the following credit cards - VISA, VISA Electron, Master Card, and American Express.
    All orders are subject to review and La Perla reserves the right to request additional identification information. The charge on your credit card will go into effect within 7 days of your order, depending on your credit card provider. If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company or La Perla Customer Care.
    Our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to CyberSource which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol, guarantees the security of online transactions. For this reason, La Perla does not know the details of your credit card and is therefore not able to file or retain them in any way or form.
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  • Shipment

    You can choose any delivery address you prefer: home address, office address or the address of another person.
    To offer you the best service, we have chosen DHL to ensure fast delivery to all of Europe. Shipping rates vary based on shipment type and destination. Your rate will be calculated at checkout. DHL does not delivery on festive or pre-festive days. DHL does not deliver to P.O. Boxes or use General Delivery.
    As soon as DHL picks up your order, you will receive an email with the tracking number. You can track your shipment at www.DHL.com.
    If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, La Perla Customer Service will contact you directly by e-mail.
    Shipping is free on orders totalling more than 120,00 euros / 105,00 GBP / 148,00 CHF (VAT included)!

    For orders under 120,00 euros / 105,00 GBP / 148,00 CHF (VAT included), please find below the shipping costs (VAT included) for the different ship-to countries.
    Austria  € 15,00
    Belgium  € 15,00
    Bulgaria  € 20,00
    Cyprus  € 20,00
    Czech Republic  € 20,00
    Denmark  € 15,00
    Estonia  € 20,00
    Finland  € 15,00
    France  € 15,00
    Germany  € 15,00
    Greece  € 15,00
    Hungary  € 20,00
    Ireland  € 15,00
    Italy  € 10,00
    Latvia  € 20,00
    Lithuania  € 20,00
    Luxembourg  € 15,00
    Malta  € 20,00
    Netherlands  € 15,00
    Poland  € 20,00
    Portugal  € 15,00
    Romania  € 20,00
    Slovakia  € 20,00
    Slovenia  € 20,00
    Spain  € 15,00
    Sweden  € 15,00
    Switzerland   CHF 19,00
    United Kingdom  £ 12,00
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